This listing is for a replacement chain for any repairs needed that are not covered by our 60-day warranty. This specific replacement chain is for necklaces that are attached directly to the pendant at two points, such as a horizontal bar necklace, Two-Hole Discs or Half Moon.
1. Select a metal + enter the chain length needed in inches.
2. You will need to ship your entire necklace (bar / half moon included) back to us, so we can attach the new chain. We will NOT send out chains unattached. We want to make sure the chain is attached correctly and up to our standard.
3. Please contact firstname.lastname@example.org for our return address. In your package, please include a detailed note with your name, email, order number, description of the repair needed and return address so we can complete the necessary repair + get it shipped back to the right place.
Make sure the clasp is fastened at the back of your piece to prevent the chain(s) from tangling during transit.
Please mail your piece(s) in a small box or padded mailer rather than a flat envelope, you want to make sure your jewelry gets to us safely + in good condition.